A Billing Analyst for a utility company manages and reviews customer billing data to ensure accuracy and compliance with company policies and regulatory standards. They analyze usage patterns, resolve discrepancies, and generate detailed reports to support financial forecasting and customer service improvements. Their role is crucial in optimizing revenue management and maintaining customer satisfaction through precise billing processes.
Analyze and validate utility billing data
Responsible for analyzing and validating utility billing data to ensure accuracy and compliance with regulatory standards. Utilize data validation tools and software to identify discrepancies and collaborate with cross-functional teams to resolve billing issues promptly. Recommend process improvements to enhance data quality and streamline billing operations.
Prepare and issue accurate invoices
Prepare and issue accurate invoices by meticulously verifying billing information, ensuring consistency with purchase orders and contracts. Utilize invoicing software to streamline the process and reduce errors, maintaining detailed records for audit purposes. Strong attention to detail and proficiency in financial software are essential for optimizing invoice accuracy and timely payment processing.
Review and resolve billing discrepancies
Analyze billing statements to identify any inconsistencies or errors, ensuring accurate invoice generation and timely payment processing; collaborate with finance and customer service teams to resolve disputes efficiently; utilize accounting software and billing systems to track, document, and rectify discrepancies, maintaining clear records for audit purposes. Emphasize strong analytical skills and attention to detail to minimize financial discrepancies and enhance customer satisfaction by providing precise billing information. Mastery of billing reconciliation processes is essential for maintaining financial integrity and operational efficiency.
Coordinate with other departments for data collection
Coordinate closely with cross-functional teams including marketing, sales, and finance to ensure accurate and timely data collection for comprehensive analysis. Establish efficient communication channels and standardized data reporting formats to streamline information flow and improve interdepartmental collaboration. Monitor data quality and resolve discrepancies by working directly with relevant stakeholders to support informed decision-making.
Maintain customer billing records
Maintain customer billing records with accuracy and attention to detail to ensure timely invoicing and payment processing. Utilize billing software to update account information, track transactions, and resolve discrepancies. Collaborate with finance and customer service teams to provide seamless support and improve billing efficiency.
Process billing adjustments and credits
Handle billing adjustments and credits by accurately reviewing account discrepancies and applying necessary changes to customer invoices. Ensure compliance with company policies and maintain detailed records for audit purposes. Collaborate with finance and customer service teams to resolve billing issues efficiently and enhance customer satisfaction.
Ensure compliance with regulatory standards
Maintain regulatory compliance by systematically monitoring and implementing applicable laws, guidelines, and industry standards. Conduct regular audits and risk assessments to identify gaps and enforce corrective actions promptly. Collaborate with cross-functional teams to update policies and training programs, ensuring organizational adherence and minimizing legal risks.
Respond to customer billing inquiries
Respond promptly to customer billing inquiries by reviewing account statements and transaction histories to ensure accurate resolution. Analyze discrepancies and provide clear explanations or corrective actions to maintain customer satisfaction and trust. Utilize billing software and CRM systems to document interactions and track issue resolution efficiently.
Generate regular billing and financial reports
Generate regular billing reports and financial statements to ensure accurate tracking of revenue and expenses. Utilize accounting software to compile data, identify discrepancies, and improve financial transparency. Regular reporting supports strategic decision-making and maintains compliance with company policies.
Support audits and internal controls
Support audits and internal controls by accurately documenting processes and identifying areas for improvement to ensure compliance with regulatory standards and company policies. Collaborate with finance and compliance teams to implement effective control measures and prepare detailed reports that facilitate transparent audit outcomes. Strong analytical skills and attention to detail are essential to enhance the efficiency and reliability of internal audit procedures.