A Utility Clerk manages customer accounts by processing payments, handling billing inquiries, and updating service information for a Utility company. They ensure accurate record-keeping and assist in maintaining efficient communication between the company and its customers. Their role supports the overall operation and customer service functions of the Utility company.
Data entry of utility usage and billing information
Accurately inputting utility usage and billing data into management systems ensures efficient account handling and timely customer invoicing. Candidates should demonstrate attention to detail, data accuracy, and familiarity with billing software to support operational workflows. Regular data validation and reporting skills are essential to maintain compliance and optimize billing processes.
Processing customer payments and account updates
Handle customer payments with accuracy and update account information promptly to ensure seamless financial transactions. Maintain detailed records and verify payment details to prevent discrepancies and enhance customer satisfaction. Expertise in payment processing systems and account management software is essential for efficient operations.
Preparing and mailing customer invoices and statements
Prepare and mail customer invoices and statements accurately and on schedule to ensure timely billing and payment processing. Utilize accounting software to generate detailed invoices, verify customer information, and resolve discrepancies proactively. Maintain organized records to support financial reporting and enhance customer communication efficiency.
Maintaining and updating customer account records
Maintaining and updating customer account records involves accurately recording transaction details, personal information, and communication history to ensure data integrity and support customer service efficiency. Regular audits and timely updates help prevent errors and enable quick resolution of client inquiries. Strong attention to detail and proficiency with CRM software are essential for effective account management and maintaining up-to-date customer databases.
Responding to customer inquiries by phone or email
Responsible for efficiently responding to customer inquiries via phone and email, ensuring clear communication and timely resolution of issues. Utilize CRM systems to document interactions and track follow-ups, enhancing customer satisfaction and retention. Recommend solutions tailored to customer needs, maintaining a professional and helpful tone throughout each engagement.
Assisting with meter reading data reconciliation
Provide detailed analysis and verification of meter reading data to ensure accuracy and consistency across records. Collaborate with field technicians and data management teams to identify and resolve discrepancies promptly. Utilize specialized software tools to streamline reconciliation processes and maintain up-to-date databases.
Generating daily, weekly, and monthly reports
Creating detailed daily, weekly, and monthly reports involves collecting, analyzing, and summarizing key performance data to support informed decision-making. Proficiency in data visualization tools and spreadsheet software is essential to ensure clarity and accuracy in the reports. Strong attention to detail and the ability to identify trends or anomalies help improve operational efficiency and strategic planning.
Filing and organizing utility documents and records
Efficiently managing and maintaining utility documents and records ensures quick access and compliance with company policies. Organizing files systematically minimizes errors and supports seamless audits or inspections. Regularly updating records enhances data accuracy and streamlines operational workflows.
Coordinating service requests and work orders
Coordinating service requests and work orders involves managing the intake, prioritization, and assignment of tasks to appropriate teams or technicians. Efficiently tracking progress and ensuring timely resolution maximizes operational productivity and customer satisfaction. Mastery of a work order management system is essential for streamlined communication and accurate reporting.
Supporting utility billing audits and error corrections
Supporting utility billing audits involves reviewing detailed financial records to identify discrepancies, ensuring accuracy in customer billing statements. This role requires analyzing meter readings, usage data, and account adjustments to correct errors promptly and maintain compliance with regulatory standards. Collaboration with finance and customer service teams enhances the resolution process, improving billing accuracy and customer satisfaction.