A Billing Specialist for a utility company manages customer accounts by accurately generating and processing invoices for water, gas, or electricity services. They ensure timely payment collections and resolve billing discrepancies to maintain customer satisfaction. Their role includes updating billing records and coordinating with other departments to support financial operations.
Process utility invoices and payments
Efficiently manage and process utility invoices and payments to ensure accuracy and timely financial operations. Verify invoice details, reconcile discrepancies, and maintain organized records for audit and budgeting purposes. Utilize accounting software to track payments and liaise with utility providers to resolve billing issues promptly.
Generate and distribute customer bills
Generate and distribute customer bills accurately and promptly to ensure timely payment and maintain positive cash flow. Utilize billing software and maintain detailed records of transactions to support financial reporting and customer inquiries. Suggest improvements to billing processes to enhance efficiency and reduce errors.
Monitor account balances and payment statuses
Monitor account balances and payment statuses to ensure accurate financial records and timely collections. Utilize accounting software to track outstanding payments and reconcile discrepancies efficiently. Implement proactive communication strategies with clients to resolve overdue accounts and maintain a healthy cash flow.
Investigate and resolve billing discrepancies
Ensure accurate financial records by thoroughly investigating and resolving billing discrepancies through detailed analysis of invoices, payment records, and customer accounts. Collaborate with cross-functional teams to identify root causes and implement corrective actions, preventing future errors. Maintain clear documentation and communicate findings effectively to stakeholders, improving overall billing accuracy and customer satisfaction.
Maintain updated customer billing records
Maintain accurate customer billing records by regularly updating account information and processing invoices promptly. Ensure all transactions are thoroughly documented and discrepancies are resolved swiftly to support seamless financial operations. Utilize billing software to generate reports and provide insights for improved billing accuracy and customer satisfaction.
Coordinate with customer service for billing inquiries
Coordinate with customer service to efficiently resolve billing inquiries, ensuring accurate account information and timely payment processing. Maintain clear communication channels between departments to address discrepancies and enhance customer satisfaction. Suggest improvements to billing procedures to minimize errors and streamline customer support workflows.
Apply rate changes and adjustments
Perform comprehensive analysis to apply rate changes and adjustments accurately in pricing models, ensuring consistency and compliance with company policies. Utilize data-driven insights to identify necessary updates, optimize pricing strategies, and support financial objectives. Collaborate with cross-functional teams to implement adjustments efficiently and maintain transparent documentation for audit purposes.
Prepare monthly billing reports
Prepare detailed monthly billing reports by accurately compiling and analyzing invoice data, ensuring timely submission for internal review and client transparency. Utilize billing software and spreadsheets to track expenses, identify discrepancies, and support financial forecasting. Collaborate with accounting and sales teams to reconcile accounts and optimize billing processes for efficiency and accuracy.
Ensure compliance with regulatory billing standards
Maintain strict adherence to regulatory billing standards by accurately reviewing and processing all billing documentation to prevent errors and ensure full compliance. Collaborate closely with finance and audit teams to update billing procedures according to evolving regulations and industry best practices. Proactively identify potential compliance risks and implement corrective actions to safeguard organizational integrity and financial accuracy.
Support audit and reconciliation of billing data
Support audit and reconciliation of billing data by verifying accuracy and identifying discrepancies within financial records to ensure compliance with company policies and regulatory standards. Utilize accounting software and data analysis tools to cross-check invoices, payment records, and transaction histories for consistency and completeness. Collaborate with finance and billing teams to resolve issues promptly and improve data integrity for accurate financial reporting.